DSP Consulting Services

Proven DSP Performance. Repeatable Systems.

Over 20 million packages delivered with elite scorecard performance.

I help DSP owners stabilize metrics, improve execution, and scale operations using systems proven under

real Amazon volume.

Why Work With Me

Former Delivery Associate → Dispatcher → Operations Manager

Led multi-site launches and ramp-ups

Sustained ~99.6% Delivery Success at scale

Deep, hands-on expertise in dispatch, coaching, and metrics execution

I don’t offer theory. I install systems that work in live DSP environments.

Results at a Glance

5,542,603 packages delivered (first year as a Pinnacle DSP Operations Lead)

Consistently high Delivery Success (~99.6%)

RTS maintained under 1%

POD Success ~99.7%

Average Overtime held to 1.4% across the full year

These results were achieved while managing daily operational pressure, peak volume, and multi-location complexity.

Consulting Services

1. Scorecard Stabilization (4–6 Weeks)

Purpose: Stop metric bleed and regain control - Delivery Success & RTS deep dive - Root-cause analysis

(dispatch, routing, DA behavior) - Weekly corrective action plans

Ideal for: DSPs at risk of slipping scorecard tiers

2. Dispatch & Route Optimization

Purpose: Improve daily execution and efficiency - DA-to-route matching framework - Rescue reduction

strategies - On-road performance review process

Ideal for: DSPs struggling with consistency and burnout

3. Leadership & Metrics Coaching

Purpose: Build a self-sustaining ops team - Teach leaders how to read and act on metrics - Coaching

frameworks for DAs - Standard operating rhythms

Ideal for: Growing DSPs and developing Ops Managers